• FAQs

Product Questions

What are Supernatural Fuel pouches used for?

Supernatural Fuel pouches have been designed for endurance activities (long distance triathlons, ultra distance running, cycling events, adventure racing, mountaineering, climbing, hiking etc) and, in particular, for times during endurance races when eating becomes difficult due to gastro intestinal problems. The pouches are made from blended plant ingredients which provide a natural mix of carbohydrates, proteins and fats that are easily digestible on the move. They are not designed to be a total fuel solution for an endurance race or event but to supplement other foods and supplements consumed at feeding stations or carried by competitors – they come into their own when eating solid food becomes more difficult.

Are the pouches only for endurance sports competitors?

No. Anyone can eat Supernatural Fuel pouches as they are simply a blend of whole foods from plants. They are useful for any outdoor activity to keep energy level replenished including: cycling, running, hiking, climbing, mountain biking, canoeing, paddle boarding, skiing etc. They can also be consumed pre, during or post gym workout, although our ethos is to promote outdoor activity

When and how much should I eat?

Supernatural Fuel pouches are designed to be eaten pre, during and post races. They are not gels and shouldn't be used like a gel. They should be used in the same way you would treat real solid food. You don't need to eat a pouch in one go, the cap can be replaced so you can take your time to eat it. The pouches comprise different energy and nutritional content therefore there’s no direct answer to how much an individual should eat and it depends on an individual’s size and the type of exercise being undertaken. As a guide, optimally you can absorb 1g of carbohydrate for every kg of body weight over a one hour period during moderate/high intensity training.

Do the pouches need to be refrigerated?

Not whilst sealed. The pouches have been sterilised to give a 12 month shelf life and do not need to be refrigerated for storage.Once opened though the contents of the pouch should be consumed straight away or refrigerated and consumed within 24 hours.

Ingredients, diet and allegens

Are the pouches gluten-free?

Yes. All of our pouches are made from gluten-free ingredients.

Are the pouches suitable for vegans?

Yes, all of our pouches are suitable for Vegans and are labelled accordingly.

Are the pouches organic?

Yes. All of our pouches are Organic and certified through the Organic Farmers and Growers (OF&G) association.

Do the pouches contain nuts or other allegens?

Our Date & Sesame pouches contain sesame seeds which are an allergen. Many of our other pouches contain Cashews, so please check the ingredients on each pouch before ordering if you want to avoid allergens.

Sustainability

Where are the pouches made?

Supernatural Fuel pouches are made in small batches in our own production facility in sunny Devon, UK.

Is the packaging sustainable?

The pouches are made from plastic and aluminium foil laminates which are not suitable for kerb side recycling provided by the council. However, they can be recycled at specialist recycling facilities and we encourage you to return them in our pre-paid envelopes if you bu y from our website. You can also drop them to some large supermarkets that offer soft plastics recycling collection points. See our Sustainability page to see where your nearest collection point is.

Terms and Conditions

What type of payment do you accept?

Our website accepts all major credit cards

What if I receive a defective product?

If you receive a pouch that is defective, damaged or inflated please return it to Supernatural Fuel and you will receive a replacement or full refund (including postage).

Questions, concerns, and feedback?

We welcome all feedback good or bad, so we can learn and improve our products. Please contact us at info@supernaturalfuel,com or call us on +44 1548 559222.

Returns policy

Due to our products being perishable, we cannot accept returns for any other reason than given above.